Khayriyeh

Terms of Use

Welcome to khayriyeh.com ‎(together with its sub-domains, Content, Marks and Services, the “Site”). Please read the following Terms of ‎Use (“Terms”) carefully before using this Site so that you are aware of your legal rights and obligations with ‎respect to Khayriyeh ("khayriyeh", "we", "our" or "us"). ‎

Background.

1.1

Khayriyeh.com is an associated brand of Khayriyeh, which is officially regulated by the Malta Gaming Authority ("the Authority") (Licence Number ……………, date of issue……).

1.2

The Site (i) provides information about leading worldwide official lotteries (each a "Lottery") that are provided by independent official lottery operators (each a "Lottery Operator"), (ii) enables registered Site users ("Users") to purchase lottery tickets for specific and separate Lottery draws (each a "Lottery Draw") by means of the Site’s messenger services (“the Messenger Service”); and (iii) offers Services (defined below) to Users, all subject to and in accordance with these Terms. A complete list of the Lotteries in connection therewith we offer our Messenger services, and the schedule for each Lottery Draw, is displayed on the Site.

1.3

Lotto Direct Limited and its associated brands operate as an independent ticket purchasing service and are neither associated with nor endorsed by MUSL, Française des Jeux or Loterías y Apuestas del Estado, nor any company that manages any product for which their services are employed.

Consent, Modification, and Language.

2.1

By accessing or using the Site, including without limitation viewing the Content (as defined below), you signify your assent to (i) these Terms; (ii) our Privacy Policy (defined below); and (iii) any other legal notices published by us on the Site (collectively the "Site Terms"). The Site Terms apply to all visitors and users of the Site. If you do not agree to the Site Terms, then please do not access or use the Site.

2.2

We reserve the right, at our discretion, to change the Site Terms at any time; if we do so we will notify in advance of such changes. The changes will come into effect following your confirmation of acceptance thereof.

2.3.

If you are reading a translation of any Site Terms (including any Terms concerning bonuses) in a language other than English, you acknowledge and agree that (i) the English version is the official version and is the legal basis of the relationship between you and Lotto Direct; (ii) the non-English versions reflect the same principles as the English version however they are only provided for information purposes and for your convenience; (iii) the non-English versions are not valid as an agreement between you and Lotto Direct; and (iv) in the event of any inconsistency between the English and a non-English version of any Site Terms, the English version will prevail and govern.

Ability to Accept Terms and Legality of Use.

3.1

The Site is not intended for individuals under the age of eighteen (18) (or the applicable age in the relevant country). Therefore, if you are under 18 years (or such applicable age), you are prohibited from registering an Account (defined below) and using the Services (defined below). If it comes to our attention through reliable means that a User is under the age of 18 years (or such applicable age) we may, to the extent applicable, cancel that User's Account and/or access to the Site. Any funds deposited or any winnings of such prohibited User will be forfeited to the Authority.

3.2

It is your responsibility to determine that your access and use of the Site and the Services is legal and permissible pursuant to all applicable laws and regulations.

Site Access and Use.

4.1

We hereby grant you permission to access and use the Site, provided that you comply with these Terms and applicable law and do not: (i) copy, distribute or modify any part of the Site without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including without limitation, "robots" and "spiders") to access and/or use the Site; (v) use the communications systems provided by the Site to send unsolicited or unauthorized commercial communications; (vi) use the Site for fraudulent or deceptive purposes; and/or (vii) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the Site. We reserve all rights not expressly granted in and to the Site.

Services.

5.1

Subject to applicable registration requirements, and your compliance with these Terms, we offer certain services in connection with the Site ("Services"), including, without limitation: the Lottery Ticket Service (see Section 8), See Your Ticket Service (see Section 8.8), Syndicate Play Service (see Section 9), Prize Collection Service (see Section 13), Category Service (see Section 14), Subscription Service (see Section 15), Alert Service (see Section 16), and the Support Service (see Section 28).

Account.

6.1

General. In order to use some of the Services, it is necessary to first create an account (an "Account") and submit certain mandatory information to us in connection with your Account. You reserve the right to decide whether to submit any information to us, however, if you choose not to submit mandatory information you may be unable to register an Account and use and participate in certain Services. You may only register one Account for your own personal use. You agree not to create an Account for anyone else or use the Account of another. When creating your Account, you must provide accurate and complete information, including full name, residential address, confirmation of legal age, contact e-mail or personal telephone number, and must thereafter keep such details up-to-date. Khayriyeh will store such details in accordance with the Data Protection Act (Chapter 440 of the Laws of Malta) and the regulations issued thereunder as may be amended from time to time. By providing these data you grant Khayriyeh permission to verify the data provided, including the verification of your age, directly through Khayriyeh or through specialized third party providers. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. Khayriyeh will treat with care the information you entrust to it, in accordance with its privacy policy. You must notify Khayriyeh immediately of any breach of security or unauthorized use of your Account. You can stop using, and may delete, your Account at any time by using the tools that are available on the Site ("Site Tools"). It is prohibited for Users to sell, transfer and/or acquire Accounts to or from other Users or to transfer funds between Accounts.

6.2

Account Restrictions. If you are an (i) employee, director, officer, or Agent (defined below) of Khayriyeh or (ii) entity or person that is connected with the management or operation of a Lottery Draw, including each Lottery Operator and its employees; or (iii) a spouse, de facto partner, parent, sibling, child or close family member of any of the persons mentioned in (i) and (ii) above, or (iv) located in the USA, UK, Turkey or any country which prohibits the provision of services such as the Services, then you are prohibited from registering an Account and participating in any Services. "Agent" means any third party service provider (and its employees) that we engage to perform Site management tasks on our behalf.

6.3

We reserve the right to refuse to create an Account or to close an Account, at our sole discretion, save only that in the event of the closure of an Account, we will honor any already-existing obligations we may have to the User thereof.

6.4

You may close your Account at any time, via the following steps – on the Site, go to "My Account"> “Personal Details”> “Account Status”> and change to closed.

6.5

We shall apply an administrative fee on your Account if your Account has been inactive for a consecutive period of at least twelve (12) months (“Inactive Account”). An Account is deemed inactive when during the mentioned period there has not been recorded on the Account any log in and/or log out without the requirement for any financial transaction.

6.6

We shall notify you by means of an email sent to the email address listed in your Account (such notice will be entitled, “Inactive Account Notification”) that your Account is about to become an Inactive Account. The Inactive Account Notification will be sent to you up to one month prior to your Account becoming inactive.

6.7

When an Account becomes inactive, we will deduct an administrative monthly fee from your Account which does not exceed two dollars and fifty cents ($2.50) or its currency equivalent. Such fee will only be deducted if your Account is in credit.

6.8

You may be entitled to a refund of the fees charged in accordance with the MGA Directive 1 of 2011 Inactive Accounts Directive, as may be amended from time to time.

6.9

If your Account is considered a DORMANT ACCOUNT, i.e. no transaction has been recorded on the Account for a period of thirty (30) months or longer, we will notify you by means of an email to the email address listed in your Account (such notice will be entitled, "Dormant Account Notification").

6.10

If you do not take any action on your Account or contact us within seven (7) days of such email notification, all funds therein will be removed from your Account and either (i) transferred to you or, (ii) if we have been unable to contact you and/or if you cannot be satisfactorily located, transferred to the Authority.

6.11

Following the transfer of funds as described we shall close your Account.

Lottery Draws.

7.1

Each Lottery Draw is performed by the Lottery Operator. Your participation in each Lottery Draw is subject to the terms and conditions of the related Lottery Operator ("Lottery Operator Rules"), which you agree to independently review and comply with.

The Lottery Ticket Service.

8.1

General. We (i) make certain tools available on the Site so that Users can complete and submit online orders in connection with the Messenger Services offered by us with respect to Lottery Draws ("Orders"); (ii) engage local representatives to locally purchase a Lottery ticket on our Users' behalf with Lottery Operators in accordance with the User's Order (respectively - "Local Representative"; "Lottery Ticket"); (iii) display the results of Lottery Draws on the Site; (iv) if applicable, collect the winnings from the Lottery Operators and credit the Account (defined below) of an eligible User; and/or (v) if applicable, facilitate the hand-delivery of a Winning Lottery Ticket (defined below) to eligible Users (collectively, the "Lottery Ticket Service").

8.2

Participation in the Lottery Ticket Service. In order to participate in the Lottery Ticket Service you must (i) have registered a valid, and maintain an active, Account; and (ii) comply with these Terms. A user satisfying these terms and lawfully purchasing a Lottery Ticket through our Messenger Services accordingly shall be the owner of the purchased Lottery Ticket at any stage from the purchase of the Lottery Ticket on the User’s behalf.

8.3

Completion, Submission and paying for Orders. If you wish to use our Messenger Service to participate in a Lottery Draw, you must use the Site Tools to (i) complete an Order by choosing the type of lottery form and inserting your numbers into each line; (ii) submit the completed Order; and (iii) pay the price for submitting the Order ("Order Price"). Completion, submission and paying for an Order as detailed in this clause shall hereinafter collectively be referred to as ”Placing an Order”.

8.4

Order Price. The Order Price (i) is the amount displayed on the Site at the time you submit the Order; (ii) includes our service fee and therefore may be higher than the participation price you would pay if you paid to submit an equivalent lottery form directly to the Lottery Operator; (iii) is subject to change from time to time, as displayed on the Site; and (iv) is subject to the quantity of lines and numbers in the Order that you choose to submit and the number of lottery games you choose to participate in. Payment of the Order Price will be made in your Designated Currency (defined below) and will be subject to the completion of a "Know Your Client" procedure as required by applicable law.

8.5

Confirmation of Order Price Payment.

(a) Confirmed Payments. Upon our receipt of the Order Price, we will send you an email payment confirmation. You may also view information about your participation, including your payment details and the name and date of the related Lottery Draw, in Your Account.

(b) Pending Payments. In the unlikely event that there is a delay (for example, due to technical issues in the processing of a transaction) between your submission of an Order and payment of the Order Price and our receipt of payment, then the status of the transaction will be pending until such time as we receive the Order Price.

8.6

Cut-off Time. We stop to accept the submission of Orders a certain number of hours prior to the performance of the related Lottery Draw by its Lottery Operator ("Cut-Off Time"). We display on the site the amount of time that is remaining until the Cut-Off Time for each Lottery Draw on the Site. We retain the right in our sole discretion to determine the length of the Cut-Off Time. Please be aware that once the Cut-Off Time for a particular Lottery Draw has expired, you will no longer be able to submit an Order for it.

8.7

Local Submission of Orders and Local Representatives. Following our receipt of an Order and Order Price, we engage a Local Representative to purchase on the User's behalf the related Lottery Ticket from the Lottery Operator. We use commercially reasonable efforts to ensure that each Lottery Ticket complies, and is lodged in accordance, with the time-frames set forth in the related Lottery Operator Rules. You acknowledge that since Lottery Tickets are purchased locally immediately following your submission of the Order, there is no option of timely cancellation and you agree that your submission of an Order and payment of the related Order Price is final, non-cancellable, and non-refundable (except as expressly set forth in these Terms). In the event of any inconsistency between the numbers appearing on an Order and a Lottery Ticket, the numbers on the Lottery Ticket will prevail.

8.8

See Your Ticket Service. You may view scanned copies of your Lottery Tickets in your Account (the "See Your Ticket Service"). You acknowledge that it takes time to upload scanned copies of Lottery Tickets, and there may be a delay between the time that the Lottery Ticket is purchased and the time that a copy is made available for you to view.

Syndicate Play Service.

9.1

General. The Site enables multiple users to use our Messenger Service in order to jointly purchase, through our Lottery Ticket Service, a number of Lottery Tickets for a given Lottery Draw and to share in any Prize which may be due if such Lottery Tickets are Winning Lottery Tickets (“Syndicate Play” or “Syndicate Play Service”). “Syndicate” means a group of users that uses our Messenger Service to purchase a set of Lottery Tickets through the Syndicate Play. The Syndicate Play Service does not enable you to choose the members of a Syndicate.

9.2

Shares. Syndicate Play offers you the opportunity to purchase one or more equal portions of ownership in a Syndicate and the Lottery Tickets purchased by the Syndicate (“Shares”), to the extent such Shares are available. We determine: (i) the total number of Shares available for purchase in a Syndicate (“Total Shares”); (ii) the number of Lottery tickets purchased by the Syndicate; and (iii) the number combinations played by Lottery Tickets purchased by the Syndicate (“Lines”). The Site will display the Total Shares, the Lines played, and the remaining Shares available for purchase by you in the Syndicate prior to your purchase of any Shares. By purchasing a Share, you will not own any specific Lottery Ticket or Line purchased by the Syndicate. Any Shares not purchased by Site users shall be owned by us.

9.3

Syndicate Prize Share. The portion due to you of any Prize resulting from Winning Lottery Tickets purchased on behalf of a Syndicate (“Syndicate Prize”) will correspond to the percentage of Shares you have purchased of the Total Shares in that Syndicate.

9.4

Limitation. Syndicate Play may not be available in combination with other service or features offered on the Site, including but not limited to our Subscription Service (defined below).

Performance of the Lottery Draw and Results.

10.1

Following each Lottery Draw, the Lottery Operator publishes the related final and conclusive winning numbers ("Winning Numbers"). To the extent that a Lottery Ticket includes Winning Numbers you may be entitled to a cash prize to be paid by the Lottery Operator ("Prizes"). The number of Winning Numbers that you need to obtain to be entitled to Winnings in connection with a Lottery Draw, as well as the amount of a Prize, is determined solely by the Lottery Operator. We use commercially reasonable efforts to publish the official Lottery Draw results, including the Winning Numbers and Prizes, on the Site as soon as possible following official publication thereof by the related Lottery Operator. If your Lottery Ticket is a winning ticket ("Winning Lottery Ticket") then we will send an email to your designated email account and (if you have chosen to participate in our Alert Service) an SMS to your designated mobile phone number, notifying you that the Lottery Ticket is a Winning Lottery Ticket.

Prizes.

11.1

General. The Site differentiates between the following categories of Prizes: (i) the top prize in a particular Lottery Draw ("Jackpot"), Prizes that are subject to local tax in the jurisdiction of the Lottery Operator ("Locally Taxed Winnings") and prizes of more than US$2,500; and (ii) Prizes that are not a Jackpot or Locally Taxed Winnings ("Secondary Winnings"). Depending on the category, we offer different options for you to either personally collect your Prize or to have it transferred to your Account, all subject to and in accordance with these Terms.

11.2

Jackpots, Locally Taxed Winnings and prizes of more than US$2,500. If you are entitled to a Jackpot, Locally Taxed Winnings or a prize of more than US$2,500, then you are responsible for personally collecting the Prize from the related Lottery Operator in accordance with the section herein entitled 'Direct Prize Collections'. Notwithstanding the foregoing, Khayriyeh may, in its sole discretion, offer to collect the Prize on your behalf from the related Lottery Operator and transfer the Prize to you in accordance with our Prize Collection Service.

11.3

Secondary Winnings. If you are entitled to Secondary Winnings of up to US$2,500 (inclusive), you agree that we will collect the Winnings on your behalf from the related Lottery Operator and transfer the Winnings to your Account in accordance with our Prize Collection Service. Alternatively, you may notify us that you wish to personally collect the Prize from the related Lottery Operator in accordance with the section herein entitled ’Direct Prize Collections’.

Direct Prize Collections.

12.1

General. If you are required, or choose to, personally collect your Prize directly from the related Lottery Operator, we will arrange for one of our representatives to meet you at our offices (or another location of our choice) in the country of the Lottery Operator ("Territory") and hand-deliver your Winning Lottery Ticket to you. You agree to cooperate with Lotto Direct, or its representative, to facilitate you taking possession of the Winning Lottery Ticket. You agree that prior to you taking possession of your Winning Lottery Ticket you must first sign a legal waiver and release stating that you (i) have taken, or are taking, possession of the Winning Lottery Ticket; (ii) are personally responsible for collecting the Prize directly from the related Lottery Operator; and (iii) and you waive any legal or equitable claims, rights or remedies you may have against Lotto Direct, and the Local Representative, with respect to your collection, or non-collection, of the Prize. Under no circumstances shall Lotto Direct have any obligation to pay you an amount equal to what a Lottery Operator may fail to pay you in connection with any Prize.

12.2

Travel and Travel Costs.

(a) General. If you are not located in the Territory, then you acknowledge that you may need to travel to the Territory to personally collect your Prize ("Travel"). You are solely responsible and liable for your Travel to and from the Territory, and (except to the extent expressly set forth in Section 12.2(b) below) all of your related costs and expenses, including, without limitation, travel, accommodation and subsistence costs.

(b) Contribution towards Travel Expenses. Notwithstanding Section 12.2(a) above, if you (i) are entitled to a Prize in the amount of more than US$2,500; (ii) do not currently reside in the Territory; and (iii) are required in accordance with these Terms to travel to the Territory to personally collect your Prize, then we will pay your reasonable and justified (in our sole discretion) travel expenses. You acknowledge that our payment of any travel expenses may be subject to your participation in certain marketing related activities in connection with your collection of the Prize from the Lottery Operator in the Territory.

12.3

Preconditions and Waiver of Claims.
If you Travel to collect your Prize, then you agree that you remain solely responsible and liable for, and shall: (i) obtain all necessary visas and permits that are necessary to enter the Territory; (ii) secure travel insurance (which must cover you for medical, personal injury and property claims); (iii) obtain all medical inoculations, approvals and/or consents; and (iv) comply with any Lottery Operator Rules that require the completion and submission of specific forms, paperwork or documentation prior to collecting a Prize (collectively, "Travel Requirements"). You acknowledge that your failure to obtain or comply with certain Travel Requirements may preclude you from collecting your Prize. You undertake all Travel at your own risk. You hereby waive any legal or equitable claims, rights or remedies you may have against Khayriyeh with respect to

(a) any Travel, including without limitation Travel-related incidents, injuries, illnesses, or losses that you may suffer or incur; and

(b) your failure to obtain or comply with any Travel Requirements, including if you are unable to collect your Prize as a result.

Prize Collection Service.

13.1

We offer a collection and transfer service whereby we will collect your Prize from the Lottery Operator on your behalf and transfer it to your Account (the "Prize Collection Service"). Once Your Account is credited for the Prize amount, you will be able to use your available funds to Place Orders by means of the Lottery Ticket Service. You retain the right to withdraw any Real Money (defined below) in your Account at any time in accordance with Section 22.5 (entitled 'Withdrawals from Your Account') herein.

13.2

You hereby authorize the Site and its representatives to collect your Prize from the related Lottery Operator on your behalf and transfer it to you. We use commercially reasonable efforts to transfer the Prize to you promptly after our actual receipt of the Prize from the Lottery Operator. You acknowledge and agree that if, for any reason, the Lottery Operator fails to deliver the Prize to us, then (i) we will not have any obligation to credit your Account for a corresponding amount; and (ii) we will make the Winning Lottery Ticket available to you, in which case you may choose to personally collect your Prize from the Lottery Operator.

13.3

You expressly acknowledge and agree that (i) if we collect the Prize on your behalf and transfer it to your Account, then we may deduct associated bank transfer costs from the amount of the Prize; and (ii) as applicable, the Lottery Operator may deduct taxes, withholdings, or other sums from the amount of the Prize in accordance with its Lottery Operator Rules.

The Category Service.

14.1

General. We provide a service on the Site (the "Category Service") whereby we designate and display the then-current Lottery Draw with (i) the biggest declared jackpot ("theBig"); and (ii) the best cost/benefit ratio ("theSmart"). theBig and theSmart are each referred to in these Terms as a "Category". Additional information about each Category is displayed on the Site.

14.2

You acknowledge and agree that (i) our designation of a Lottery Draw as theBig or theSmart is based on our sole judgment and methodology; (ii) our designation of a Lottery Draw as theBig or theSmart does not provide any opinion, and should not be taken to constitute any advice, about which Lottery Draw you should participate in or whether you have an increased chance of success if you participate in a Lottery Draw within a particular Category; and (iii) the Lottery Draw that is displayed at any given time in a Category on the Site is subject to change.

The Subscription Service.

15.1

General. The Site enables you to automatically participate, by means of our Messenger Services, in a specific Lottery or in a specific Category (theBig or theSmart) on a periodic basis (the "Subscription Service").

15.2

Frequency of Participation.

(a) If you elect to participate in the Subscription Service and subscribe to a specific Lottery, then we will utilize our Messenger Services in order to allow you to participate in each future Lottery Draw of that Lottery. You acknowledge that the frequency of Lottery Draws each week depends on the specific Lottery that you are choosing to subscribe to (for example, some Lotteries have a draw once a week, whereas others have a draw two or three times per week).

Privacy Policy

INTRODUCTION

Welcome to Khayriyeh’s privacy policy.
Khayriyeh respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can print a version of the notice by pressing the button at the bottom of this page. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This is the privacy notice ("Privacy Notice") that governs how we, Khayriyeh ("Khayriyeh", "the Company", "we", "our" or "us"), use Personal Information (defined below) that we collect, receive and store about individuals who visit or use the khayriyeh.com (together with its sub-domains, content and services, the "Site"). This Privacy Notice forms part of the Terms of Use, available on the website (the "Terms").
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

INTRODUCTION

Personal Information. We have implemented a Privacy Policy because your privacy, and the privacy of other Site users, is important to us. We provide this Privacy Notice explaining our online information practices and the choices you can make about the way your Personal Information is collected and used in connection with the Site and certain services that we offer through or in connection with the Site. “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information. It does not include data where the identity has been removed (anonymous data).
English and Translated Versions. If you are reading a translation of this Privacy Notice in a language other than English, you acknowledge and agree that (i) the English version is the official version; (ii) the non-English version is provided for your convenience only and the translation will not be valid as an agreement; and (iii) in the event of any inconsistency between the English and a non-English version, the English version will prevail and govern.
Consent and Modification. By using the Site, you consent to the terms of this Privacy Notice and to the processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Notice, please do not use the Site. We reserve the right, at our discretion, to change the Privacy Notice at any time; if we do so we will notify in advance of such changes. The changes will come into effect following your confirmation of acceptance thereof. This version was last updated on 22/03/2019 and historic versions can be obtained by contacting us.
Personal Data Changes. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

CONTROLLER

Khayriyeh, referred to as the Company in this privacy notice, is the controller and responsible for your personal data.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS

Our full details are:
Full name of controller: Khayriyeh
Company registration number:
Postal address: 5th Floor, Azar Building, Antelias Highway
Name or title of DPO:
Email address: contact@khayriyeh.com
Telephone number: +961 4 403304

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

We do not currently require you to provide Personal Information in order to have access to general information available on the Site.
We may however, collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    Identity Data includes first name, maiden name, last name, username or similar title and date of birth.
    Contact Data includes billing address, email address and telephone numbers.
    Verification Data includes a copy of your passport, driver’s license, national identity cards, a utility bill (for proof of address), and/or a copy of the front and back of your credit card that you are using in connection with your Account (we request that you cover and do not send us the credit card code verification (CVV) number; if we receive your CVV number we will use commercially reasonable efforts to delete and not store it and may ask that you resubmit a copy of your credit card without the CVV number being visible).
    Financial Data includes bank account and payment card details.
    Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us including billing information, invoice related information and other data required to process your order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments.
    Technical Data includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.
    Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
    Usage Data includes information about how you use our website, products and services.
    Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

AGGREGATED DATA

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

SPECIAL CATEGORIES OF PERSONAL DATA

Note that, unless you provide this to us yourselves, we do not request, nor do we collect, any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). In the same manner, we do not collect any information about criminal convictions and offences.

To enable the working of certain functions during your visit to our website, we make use of cookies on various pages. Cookies are small text files that are stored on your device. We use two types of cookies: (i) 'session cookies' which are stored temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) 'persistent cookies' which are read only by our website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, Financial Data and Verification Data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:

    Create an account on our website;
    Apply for our services;
    Receive payments from us (for example, in connection with game winnings).
    Purchase certain products or services from us.
    Verify your account.
    Send us a “contact us” or “chat with us” request;
    Request marketing to be sent to you;
    Enter a competition, promotion or survey; or
    Provide us with feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, logs files and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Facebook Connect. You may engage with our content, such as video, cause games, applications, and other offerings, through third-party social networking sites, such as Facebook. When you engage with our content on or through third party social networking sites, plug-ins or applications, you may allow us to have access to certain information from your public social media profile to deliver the content or as part of the operation of the application.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    Where we need to perform the contract we are about to enter into or have entered into with you.
    Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email, text message or phone. You have the right to withdraw consent to marketing at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To set up your account and provide our services

(a) Identity
(b) Contact

(a) Performance of a contract with you

To identify and authenticate your access to the Services

(a) Identity
(b) Contact
(c) Verification

(a) Necessary to comply with a legal obligation

To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to u

(a) Identity
(b) Contact
(c) Financial
(d) Transaction

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)

To communicate with you and to keep you informed of our latest updates:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to leave a review or take a survey
(c) Contact you in response to a “contact us” or “chat with us” request

(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To support and troubleshoot our Services and to respond to your queries

(a) Identity
(b) Contact
(c) Technical

(a) Necessary for our legitimate interests:
• for running our business
• provision of administration and IT services
• network security
• to prevent fraud
• in the context of a business re-organization or group restructuring exercise
(b) Necessary to comply with a legal obligation

To perform a research or to conduct analytics in order to improve and customize our Services to your needs and interests

(a) Identity
(b) Contact
(c) Profile
(d) Technical
(e) Usage
(f) Marketing and Communications

Necessary for our legitimate interests:
• to study how customers use our products/services
• to develop products/services
• to define types of customers for our products and services
• to keep our website updated and relevant
• to grow our business and to inform our marketing strategy

To market our websites and products

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications

(a) Necessary for our legitimate interests:
• to develop our products/services
• to grow our business
(b) Consent

To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Technical
(f) Profile
(g) Usage
(h) Marketing and communications

(a) Necessary to comply with a legal obligation

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased products or services from us and, in each case, you have not opted out of receiving that marketing.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product service experience or other transactions.

CHOICE

At all times, you may choose whether or not to provide or disclose Personal Information. The notices that we provide on the Site in circumstances where we collect Personal Information should help you to make this choice. If you choose not to provide the Personal Information we request, you may still visit parts of the Site, but you may be unable to access certain options, programs, offers, and services that involve our interaction with you.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Notice.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.

GOOD FAITH DISCLOSURE

We may also disclose your Personal Information or any information you submitted via the Site if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of the Company, its users, yourself or the public.

MERGER, SALE OR BANKRUPTCY

In the event that the Company is acquired by or merged with a third party entity, we reserve the right to transfer or assign Personal Information that we have collected as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how Personal Information is treated, transferred, or used. In any of the circumstances described in this paragraph, the information will be subject to the privacy notice of the purchaser or assignee.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We share your personal data within the Company and with third party service providers. This will involve transferring your data outside the European Economic Area (EEA).
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

    We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
    Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
    Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. DATA SECURITY

The security of Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
To the extent that we collect sensitive Personal Information from you (for example, your credit card number or other financial Personal Information), we use SSL encryption to protect that information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can contact us.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
In some circumstances we may anonymous your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

    Request access to your personal data.
    Request correction of your personal data.
    Request erasure of your personal data.
    Object to processing of your personal data.
    Request restriction of processing your personal data.
    Request transfer of your personal data.
    Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

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